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New Contributor
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4g wireless issues

Have recently signed up to wireless home broadband 500gb, day time speed is good , but evening is a joke , can’t download or stream Netflix, I moved away from adsl to get faster speeds used to get between 12-15mb download . What are my options have been onto support every day. Have also raised a complaint 

 

 

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Honoured Contributor
Honoured Contributor

Re: 4g wireless issues

The fact you day time speeds are OK suggests no issue with the hardware / setup. 4G is a shared medium, which means the more people that use it the slower the speeds for everyone. Unfortunately Optus seem to be selling high data 4G plans very heavily. There seems to be no attempt to moderate user numbers and so peak hour congestion is pretty inevitable in some areas (what post code are you in?). Optus also make no representation of likely speeds over 4G and also state that home 4G speeds will be the first they cut bandwidth from if other mobile phone speeds are being affected. In short, there's not a lot you can do except wait for the NBN (or 5G) I'm afraid.

 

Although one thought is buying a phone from Optus with a big data plan and using it as a hotspot. Its 4G as well but posssibly has more priority?

 

The performance should means you should be able to exit the contract without penalty though if you want.

 

Peter Gillespie

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New Contributor
New Contributor

Re: 4g wireless issues

I too have problems. But mine seems to be hardware related now. During the day everything is perfect. But night time it’s a joke. I restart the modem and it’s fine for 10 minutes then it drops out again. 

 

I have so much regret with this service. Wish I never signed up. 

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Online Community Manager
Online Community Manager

Re: 4g wireless issues

It could be worthwhile contacting the team on social media, either on our FB or Twitter pages. 

 
They'll  be able raise an investigation with our Mobile Case Management Team.


We'll able to determine where the issue stems from i.e. cell congestion, faulty equipment etc. We’ll also be able to track session times. They should have a log of the session duration and the number of times that service has lost contact with your local tower. 

 
From there, we'll take you through some options. 

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Occasional Contributor
Occasional Contributor

Re: 4g wireless issues

YES!!! I had to get wireless broadband when i moved into my new place in march as my estate was a "service black hole" and not only was nbn not available yet.. ADSL & ADSL2 were also unavailable!!!! Wtf!? But anyways, the service is an absolute joke. In the evenings it runs so bloody slow its basically non existent. You cant stream anything, downloading anything takes hours, its soooo frustrating i want to smash the damn modem mosts nights. Ive literally given up. I dont know what im paying for!! Evenings are generally when most people watch Netflix, Stan or a similar service, or download something to watch. But its a waste of time trying with the crappy wireless service Optus provides. Im literally throwing my money down the toilet every month. Thank GOD NBN just became available & i can switch. But that takes over 2 weeks to connect. After previously having NBN at my old place, it feels like im back on dial-up net again!!

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Honoured Contributor
Honoured Contributor

Re: 4g wireless issues

Glad to hear the NBN has finally rolled up. Smiley Happy

 

Peter Gillespie

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New Contributor
New Contributor

Re: 4g wireless issues

You first have to understand the Optus business model. Which is, Optus won't fix any problems or solve any issues. You can either accept and put up with their poor everything or you can F.O. somewhere else. It's your choice. That's it, that's their business model.

They don't care about you. They care about money. They will sell as many 4g plans as they can knowing full well that they cannot provide for all these customers.

But remember, you can F.O. if you're not happy because that's how they operate and they'll tell you this as well.
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