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Welcome to the new look Community! We're still upgrading and making some changes to the platform over the coming weeks! Stay tuned.
New Contributor jatten
New Contributor

I cannot register for my number to check usage

when I enter my mobile number, it shows The service entred is not eligible for My Account registration.

How can i check my usage???

25 Replies
Retired Employee Andy
Retired Employee

Re: I cannot register for my number to check usage

Hey Jatten, how long have you had this mobile service active for?  Can I confirm is it a Post-Paid or Pre-Paid service and what plan are you currently on?  Let us know and we'll look into this further!

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New Contributor jatten
New Contributor

Re: I cannot register for my number to check usage

this is my first month. i just transferred from 3.

 

post-paid. My one is the CPA employee sth plan

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Retired Employee Andy
Retired Employee

Re: I cannot register for my number to check usage

It looks like you're on a corporate plan that doesn't include My Account access at this time jatten.  Currently with our mobile services only account numbers that begin with an 8 or a 9 can have their number linked.

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New Contributor jatten
New Contributor

Re: I cannot register for my number to check usage

so at this stage, how can i check my usage?
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New Contributor llopez
New Contributor

Re: I cannot register for my number to check usage

Good afternoon,

 

I've just been informed that because you are on a CPA plan you wont be able to register for 'My Account'.

 

Regards,

 

Lucienne Lopez

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New Contributor loumic
New Contributor

Re: I cannot register for my number to check usage

 
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New Contributor Petediscontent
New Contributor

Re: I cannot register for my number to check usage

That’s not a solution. All you’ve done is tell him he can’t access a service. I wouldn’t call that solved at all!

Online Community Manager
Online Community Manager

Re: I cannot register for my number to check usage

You're commenting on a thread that's now 6 years old. 

 

Did you have a similar enquiry to the OP? Let us know if you need a hand. 

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New Contributor Nails
New Contributor

Re: I cannot register for my number to check usage

Same problem. Optus prepaid wifi modem. Service No. begins 04. Been trying for months to check my balance & usage.

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