Wow I thought I was the worst hit since I placed my order on 30th January. Some people here have their orders overdue by a month which is beyond ridiculous.
It's especially frustrating when you learnt about others who placed orders much later receiving their products. This just shows Optus has the means to send new products with alternative logistics for new customers but rather try their luck holding off affected customers.
Rather than taking passive actions like "waiting for Toll", "sms an update", I would have appreciated more constructive and proactive steps like offering a few solutions at this stage; 1) Refund, 2) Pick up from store, 3) Offer a temporary plan..etc
They did offer me to cancel my online order and buy it from optus store, but they did not guarantee if I would get the same discount in store. and also no guarantee if the store has the phone in stock or not...
I've been swapping the occasional message with Optus over the last four weeks. My last one was in regards to my recent bill. As my iPad hadn't arrived, they removed the cost of that from the total (as they should). At the same time they told me (actually assured me), they had switched to DHL courier, and my iPad (which was ordered on the 31/01/2020), would be delivered by the end of next week (7-8 days).
This was the first time any Optus representative has been "definite" about a delivery time. I'm quietly confident...........but we shall see,
2 weeks ago I contacted optus via chat that my modem was dead. I am currently using an old single band modem that was kept when the new dual band was sent out. Long story short there was some issue with toll not be able to deliver but was assured a new modem would be sent soon still waiting