Hello Optus,
On the 30/1/20 i rang Optus support on 133937 and spoke with a technician and complained that my Fetch box was not pausing or sometimes was freezing. He checked and said I had one of the oldest Fetch boxes that used a cable from my modem and was a Generation 1 box. He told me that he would put in an order for a new box and it would take 3 working days to arrive.
On the 7/2/20 I again rang the support number and said I had not received the new Fetch box, Optus support told me that there had been a cyber atack on their distribution company Startrack and they are sorting it out and I should receive the new Fetch box in 5 days.
On the 18/2/20 I again rang the support number and said Still no Fetch box . I was told a flash was put on our account on 1/2/20 to speed up the process and to get the logistics company to contact me. I was again told by the Supervisor Fiaz that the box should be delivered to my address within 2-3 working days.
On 25/2/20, STILL NO FETCH DELIVERY I again rang the support number and spoke to Die, who transferred me to Akash who seemed surprised to talk me as he said he was from the Indian Support line. He then transferred me again to his supervisor Sivvi. Sivvi told me the package was at the warehouse, which I informed Sivvi that Fiaz had told me that a week ago.
After one hour on the phone to Optus support, Sivi finally told me he had spoken with the delivery company Toll and they said it would take 10 working days to deliver.
This service in incompetent and unprofessional.
I am totally frustrated when I am paying for a service and not receiving any service only lies and misinformation from all at Optus support.
