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COVID-19 impact to Yes Crowd & Contact Centres info here
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Respected Contributor
Respected Contributor

Re: Order update 5 business days


@PaulMc wrote:
Reply not answering what issue is, told there was a cyber incident and they will send order to warehouse NOW that I contacted Optus. Another 3-5 business day wait!!!

That's a strange answer as the problem is the warehouse. They are having serious issues trying to get the stuff out of the warehouse.

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Respected Contributor
Respected Contributor

Re: Important update | Impact to deliveries from Optus


@nidentify wrote:

Spoke to Optus rep and I was told 1) No Refund, and 2) No Compensation. Deceptive company practice, I will make report to ACCC today


ACCC does not deal with individual complaints. You should be contacting the TIO instead. 

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New Contributor
New Contributor

Re: Important update | Impact to deliveries from Optus

Good news for me at least - my order from 3 Feb arrived today. The Track My Order function still only shows the order as 'In Progress' and I received no communication to advise the order would be arriving soon. Didn't see the delivery van, so I can't confirm if it was delivered by Toll or not.

Hopefully this means the orders are now flowing out and everyone may start receiving items soon, despite nil communication from Optus.

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Respected Contributor
Respected Contributor

Re: Important update | Impact to deliveries from Optus


@Stinty wrote:

Good news for me at least - my order from 3 Feb arrived today.


Saw one other person post on another thread that they received their order. So progress it seems.


The Track My Order function still only shows the order as 'In Progress' and I received no communication to advise the order would be arriving soon.

Unfortunately no surprise there.

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New Contributor
New Contributor

Re: Important update | Impact to deliveries from Optus

Just letting you all know I received my order today via StarTrack couriers.

Ordered online 2 Feb 2020. Good luck with all your orders.

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New Contributor
New Contributor

Re: Important update | Impact to deliveries from Optus

Yes forgot to mention that the order section of the Optus website or app did not indicate it was being delivered. I received a text message and then 30 minutes later delivered.

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Occasional Contributor
Occasional Contributor

Re: Important update | Impact to deliveries from Optus

What about don't pay the bill until we get our order
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Occasional Contributor
Occasional Contributor

Re: Important update | Impact to deliveries from Optus

 Mine just says submitted. Ordered on 1st of February. Frustrating  

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Occasional Contributor
Occasional Contributor

Re: Important update | Impact to deliveries from Optus

Same here - ordered 31-/1
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New Contributor
New Contributor

Thanks

Yes a Big Thank you for keeping updates on your contract delivery problem. I don't suppose you have anytime frame as to when all will be sorted? & if your contractor is TOLL.....I completely understand as have family who is employed with them.
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