Order update 5 business days

[YetAnotherAcc]

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@PaulMc wrote:
Reply not answering what issue is, told there was a cyber incident and they will send order to warehouse NOW that I contacted Optus. Another 3-5 business day wait!!!

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That's a strange answer as the problem is the warehouse. They are having serious issues trying to get the stuff out of the warehouse.

[YetAnotherAcc]

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@nidentify wrote:

Spoke to Optus rep and I was told 1) No Refund, and 2) No Compensation. Deceptive company practice, I will make report to ACCC today

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ACCC does not deal with individual complaints. You should be contacting the TIO instead. 

[Stinty]

Good news for me at least - my order from 3 Feb arrived today. The Track My Order function still only shows the order as 'In Progress' and I received no communication to advise the order would be arriving soon. Didn't see the delivery van, so I can't confirm if it was delivered by Toll or not.

Hopefully this means the orders are now flowing out and everyone may start receiving items soon, despite nil communication from Optus.

[YetAnotherAcc]

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@Stinty wrote:

Good news for me at least - my order from 3 Feb arrived today.

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Saw one other person post on another thread that they received their order. So progress it seems.

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The Track My Order function still only shows the order as 'In Progress' and I received no communication to advise the order would be arriving soon.

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Unfortunately no surprise there.

[Leon666]

Just letting you all know I received my order today via StarTrack couriers.

Ordered online 2 Feb 2020. Good luck with all your orders.

[Leon666]

Yes forgot to mention that the order section of the Optus website or app did not indicate it was being delivered. I received a text message and then 30 minutes later delivered.

[LySie2212]

What about don't pay the bill until we get our order

[Vick]

 Mine just says submitted. Ordered on 1st of February. Frustrating  

[IngYeo]

Same here - ordered 31-/1

[L-R-B]

Yes a Big Thank you for keeping updates on your contract delivery problem. I don't suppose you have anytime frame as to when all will be sorted? & if your contractor is TOLL.....I completely understand as have family who is employed with them.