Can we please have an idea of when you anticipate resolution?
So you think it will be within the week?
More than a week?
If you have not received an indication from Toll that they will be fulfilling all orders this week then what steps are you prepared to take to get your deliveries met?
As a short term solution why are devices not being shipped via parcel packet overnight (for example) or to another courier?
When it became more than 2 weeks that this situation has continued, it became a matter of URGENCY for Optus
Is everybody that is waiting for a device open to signing a petition asking for Optus to parcel express promised devices?
Does anybody have a better shipping idea we could request?.
I think it's maybe time that this situation garnered a little media attention given that Optus has
1: CONTINUED to accept new orders from customers without advising them of the situation
2: ignored or minimised the issue by taking no responsibility whatsoever nor creating a short term solution to send devices via alternative methods
3: Refused to give any type of ETA or rates that they are planning to take proactive steps to resolve this untenable situation
Well that sounds positive although I am wondering why we have not been notified by Optus
I trust store staff less than online staff when it comes to fulfilment information because the store staff have an incentive in making/keeping a sale (more so than even online sales team). Sales staff aren't going to be privy to any special info.
So without even a hint of resolution from Optus management, I give that info 0% credibility.
I think it's maybe time that this situation garnered a little media attention
They certainly seem to care about media attention, otherwise why else would they have support staff helping on Facebook & Twitter and not on yescrowd. Its because those platforms gain media attention so they want to be seen publicly as very responsive to customers issues, whereas yescrowd is all but invisible to the media so we get very little support here.
Cancel the order and go with another carrier then..... Word of warning though, if you jump onto Telstra's forum just like this one, you'll see people having the same issue. The problem wasn't caused by Optus, it was their logistics partner who appears to also work with a lot of other companies in Aus...