Just went to the Optus shop in Elsternwick – they had two B818's in stock !! Long story but they said if I am not at home when the existing B818 order (dating from 4 Feb) is delivered, it will be taken to our local PO, at which point it is classified as delivered, and charges will start. So I said thanks, and walked away. Then I had a brainwave, we have an existing legacy Vivid Wireless modem at another premises, so I went back to the Optus shop, and purchased one of the B818's. This will be used to replace a WIFI dongle I'm using at the existing premises ($80 pm for 200Gb). So I'll cancel the Wingle, and replace it with the B818 ($68 pm and 500Gb, so a saving of $80 - $68 = $12 per month). When and if the existing order turns up (and it's a big if – even the Optus shop is running low on stuff because of the Toll debacle), I'll use that to cancel the Vivid Wireless (which is $89 unlimited Gb but capped at 12 Mbps, and pretty dodgy in performance), and given we go nowhere near 500Gb on Vivid, we'll be ($89 – $68 = $21) per month better off. So all in all, the Toll debacle is going to save me (ultimately) nearly $400 per year.
they said if I am not at home when the existing B818 order (dating from 4 Feb) is delivered, it will be taken to our local PO, at which point it is classified as delivered, and charges will start.
There is no way that can fly.
So all in all, the Toll debacle is going to save me (ultimately) nearly $400 per year.
As much as I hate this situation, I have had several responses from Optus from the Online Chat feature ....and also through their Facebook page. So if you just want to be heard and have a response without a solution, go through those channels. Nothing will change the predicament.
Of course the circle keeps going round though, there is nothing they can do to rectify this problem, no matter how much we keep badgering them. I too was annoyed they didn't let me know of this outage when I ordered my iPad...but that is the extent of their situation.
Alternative solutions is somewhere they perhaps should have been 10 days ago
It's really difficult to envision that organising delivery options is akin to orgasing Band Aid
It seems that Optus finds the situation completely ok - brief texts saying there is no news and no news in the foreseeable future but if news does come there way that will absolutely let us know is not an appropriate position
Maybe " we are doing everything we can to fix this and in the meantime we are harnessing alternative delivery options and are aiming to get your order to you by ... Some date or time that isn't just a vague reference to nothing specific?
I am a doctor & am travelling through our back NT & WA on and off from Dec through March. I have been doing this with my old 3g phone -- it's pretty untenable
It never occurred to me that Optus wouldn't put every dollar and resource they needed to to achieve their delivery commitments within a week or so tops.
Wth? HOW is this ok?