YetAnotherACC, We've been in contact with the relative teams, they're working hard with delivery partners to find alternative solutions. As soon as we have an update you can be sure we'll post it here.
Ok. You might want to tell management that their lack of communication and the deceptive nature of the comms that they do provide to their directly impacted customers clearly falls into the ACCC "missleading and deceptive practice" wheelhouse from what I can tell. So they might want to reconsider ther stace, as the longer they keep that stance the likelyhood of a fine increases, or the size the fine is likely to increase if they have already crossed any "good faith" threshold.
*** NOTE ***
My reply (above) was in direct response to @Ray_YC comment, but unfortunately its been edited and my reply now comes across as too harsh. In the original version Ray stated that he and others have been asking management for updates daily. There was no update this time either, hence my original reply, and it certainly did not contain "We've been in contact with the relative teams, they're working hard with delivery partners to find alternative solutions" as it currently states.
It's been almost 2 weeks since Toll/ Startrack had their cyber security incident that has holted deliveries
I have messaged them directly with zero response and Optus just ke erpssuing they have no idea when deliveries will happen
This is ridiculous-- I ordered this phone weeks ago and it was an in-stock 1-3 day delivery
I need at least an ETA on a delivery & I am sure I am not alone
Can you please advise what steps are being taken to assist impacted clients?
I assume as a minimum Optus won’t be billing people for the time they didn't have their phone, please confirm
Can I obtain a SIM card from a shop to use in an old phone while I wait? I’m waiting on a business phone and need to use the number next week
I can’t see anything from Optus were they are taking any responsibility for this delay and trying to mitigate any customer impacts
So far the response from Optus seems very poor, I’d expect a company of their size who promotes themselves as being about customer service, to be far more proactive in a situation like this
I ordered updated plan and mobile online 20th January... 11 days before so called Global Cyber Incident...
I have contacted Optus over 5 times and been given all sorts of answers.. #2 tracking numbers - which don't track anything, #will be delivered within 48hrs, still waiting.... #can't contact warehouse, #wrong delivery address abbreviation Mt not Mount, #emergency evacuation at warehouse and now #Global Cyber Incident...which one is it? When I contacted them again earlier in the week was then a new excuse the logistic team and cyber incident and as far as they know there is no risk to customer information/privacy. What the?? I was never contacted by Optus had to contact them over the weeks.
3 weeks and waiting just to see outcome and if any compensation is considered for long term customers and the inconvenience of excessive delays.