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Online Community Manager
Online Community Manager

COVID-19 Update

Unfortunately, given the current restrictions around COVID-19 we’re only able to respond to critical calls right now. With a focus on keeping all our customers connected during this time, we need to prioritise the following issues:

  • You can’t make or receive calls
  • You don’t have a working internet connection
  • You’re facing financial difficulties
  • You need to report unusual activity related to your account
  • You need help due to a medical condition

For these critical enquiries, you can access 24/7 help by messaging us in the My Optus app or visiting our Help & Support pages.

For non-urgent enquiries please go to the My Optus app, send a PM to Optus on Facebook or a DM on Twitter with the details of your enquiry. We may ask you to complete a further ID check for privacy/security reasons.

Meanwhile you can still manage your account on your own time through My Optus app or My Account.

We’re determined to do whatever it takes to continue providing you with exceptional connectivity and we truly appreciate your patience and understanding as we work through these challenging times together.

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