Unfortunately, given the current restrictions around COVID-19 we’re only able to respond to critical calls right now. With a focus on keeping all our customers connected during this time, we need to prioritise the following issues:
For non-urgent enquiries please go to the My Optus app, send a PM to Optus on Facebook or a DM on Twitter with the details of your enquiry. We may ask you to complete a further ID check for privacy/security reasons.
We’re determined to do whatever it takes to continue providing you with exceptional connectivity and we truly appreciate your patience and understanding as we work through these challenging times together.