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COVID-19 impact to Yes Crowd & Contact Centres info here
Online Community Manager
Online Community Manager

COVID-19 Update

Due to COVID-19 impacts to our messaging and call centre teams, we unfortunately can only respond to critical enquiries.

Our focus is on keeping all of our customers connected during this time, so we are prioritising customers with the following issues:

  • you can’t make or receive calls,
  • you don’t have a working internet connection or are concerned about being disconnected,
  • you are experiencing financial hardship, ID theft or are reporting illegal activity related to your service, such as incorrect porting, or
  • you need help due to a medical condition.

For non-urgent enquiries please go to the My Optus app or send a PM to Optus on Facebook or a DM on Twitter with the details.

We appreciate your patience and understanding.