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Yes Crowd will close and be redirected to Help & Support on the 1st November 2021. Thank you to every member who has made this community such a helpful and supportive place for customers and staff to interact to help serve along with improve our products and services. You will be missed.

PAULT73
Occasional Contributor
Occasional Contributor

Video keeps buffering

Hello everybody.

I'm a long suffering optus sport customer trying to watch the wonderful EPL but surprise, surprise I'm having trouble with the matches constantly buffering again.

 

I have tried to watch edge, firefox and chrome. I have the latest versions on each browser. I have also just started using NBN. I constantly clear my cache and clean my computer. I have no such issues with Kayo or Netflix. They all run perfectly but as per normal there is always issues with optus,

Can anyone help?

Anyone have any suggestions

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4 Replies
Kartika
Moderator
Moderator

Re: Video keeps buffering

Hi @PAULT73, you mentioned you are watching Optus Sport through a browser, is this on the computer /  laptop? How is the device connected to the modem, I mean through Wi-Fi or ethernet wire. If Wi-Fi then can you test connecting via ethernet to see if it improves? 


Have you tested Optus Sport on other devices like a mobile or Tablet to confirm if you face the same issue? Here is the Optus Sport → troubleshooting page if it helps. However If the issue still continues then you are best to speak with our Optus Sport team via social media by sending a PM to Optus Sport on Facebook or a DM on Twitter with the details for further assistance.


Kartika__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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Splitters
New Contributor
New Contributor

Re: Video keeps buffering

Same problem using several devices connected to wifi - Netflix, Youtube fine - Optus sport keeps buffering every few seconds

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Steven_YC
Moderator
Moderator

Re: Video keeps buffering

Thanks for sharing this with us @Splitters.

Can you please have this reported via the In-App team or Log the case with our team? They'll be able to investigate your connection and see what could be the issue you're faced with. Just be sure to be as detailed as possible! 🙂 - Steven

----------------------------------------------------------------------------------------------------------------- I’m part of the Yes Crowd team, employed by Optus to help run our online community.

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panicp
Occasional Contributor
Occasional Contributor

Re: Video keeps buffering

How on earth do you dare to mark this as solved Optus?
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