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View your usage, get billing support and much more with the My Optus app, download it here
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New Contributor
New Contributor

Program hasn't started yet

I have the app on my I pad but when I open to watch a match it says this match has not started yet when it is actually started

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Moderator
Moderator

Re: Program hasn't started yet

Hi @Paul567, have you tried to refresh the app? I'd also restart the tablet and then check if it works.


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Occasional Contributor
Occasional Contributor

Re: Program hasn't started yet

Help !!!!!! My iPad is saying the program hasn't started yet when clearly it has because I can view it on my iPhone no problem. Any suggestions ?? Already deleted the Optus sports app and downloaded again and still doing the same 

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Moderator
Moderator

Re: Program hasn't started yet

Hey @MaxR, could you please restart your device and see if that helps?


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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Occasional Contributor
Occasional Contributor

Re: Program hasn't started yet

Have tried switching device off and back on and also deleted the app then reloaded and still no luck 😔

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RetiredModerator
RetiredModerator

Re: Program hasn't started yet

Hey MaxR, I've replied to your other thread here.

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Occasional Contributor
Occasional Contributor

Re: Program hasn't started yet

Paul did yours start working?

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New Contributor
New Contributor

Re: Program hasn't started yet

No joy with mine yet mate I tried to call them but couldn't get through 

I can access on my laptop so I'll just have to use that as I would have preferred the Apple TV to hook the iPad to

the tv 

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Valued Contributor
Valued Contributor

Re: Program hasn't started yet

Hi Paul, What number did you call? The TV and Content team are working now on 1800 230 158

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