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Hi @Verdi, even with Optus Sport included in the plan, customers have to register their email for Optus Sport subscription on the account. It seems your email is not registered and you are logged in as basic subscription.
We can definitely fix this. However we can`t access customers account details here as this is a public forum. As such your best to contact our support team via the → messaging service to assist you further.
thank you Kartika, I have tried the registration process and received an email with an order update and a reference number. See what happens from here.
The new plan was only 10 days old when the iphone developed a hardware fault and to my disappointment the Optus store would not replace the phone and it has now been with the assessment centre for 3 days.
After being an Optus business customer for 20 years and looked after well by the business people sadly the retail side of Optus has a lot to learn and catching up to do. Apparently I am told by the obnoxious staff member that franchise stores are exempt from the Australian Consumer Law...a hardware fault on a mobile phone is a major fault.
Anyway, appreciate your reply hopefully the optus sports is activated before Sunday's Euro Final.
Hi @Verdi, have you receive an email to confirm Optus Sport has been added to your account and a link to fill in all the details to complete the registration? If not then wait for this email to come through. Once you have completed this you can then login into Optus Sport to start watching the match.
There are many options for you to watch Optus Sport on. Check out this → page for more details.
I have Optus sports basic subscription shown. The plan I took out stated Optus Sports Free and the salesperson said I would be able to watch the live matches. Trying to watch a live match I am prompted to the premium subscription of $14.99 per month. My question is simply this - what is the Optus Sport free content that is promoted with the plan? Is it just the basic package or should it be the premium.
Hi @Verdi, that subscription that comes included with the Optus Plan is a premium subscription so you should be able to access all content there.
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