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Occasional Contributor Lachiehunter
Occasional Contributor

Optus sport not working with wifi

Hi,

My Optus sport is working with 4G on my phone but it says there’s a error with playback when I try to watch it when connected to wifi??? Has anyone had this issue?? Cheers 

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7 Replies
Online Community Manager
Online Community Manager

Re: Optus sport not working with wifi

Hi LachieHunter,


Have you tried watching it via WiFi using another device?


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Occasional Contributor Lachiehunter
Occasional Contributor

Re: Optus sport not working with wifi

Hi Ray,

I have tried my wife’s phone while using the wifi but i recieve the same message?? 

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New Contributor Valtteri
New Contributor

Re: Optus sport not working with wifi

Does it work with app or with browser?

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Occasional Contributor Lachiehunter
Occasional Contributor

Re: Optus sport not working with wifi

I’m using an app on my phone, it works with data but as soon as I turn my wifi on it doesn’t work. Just wondering if it’s a setting with my wifi that needs to change?
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Online Community Manager
Online Community Manager

Re: Optus sport not working with wifi

Are you using a VPN?


_____________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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Occasional Contributor Lachiehunter
Occasional Contributor

Re: Optus sport not working with wifi

No I’m not using a VPN. 

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Online Community Manager
Online Community Manager

Re: Optus sport not working with wifi

Hmm, not sure what else could be causing it.


Suggestion from here would be to log a case with the Optus Sport team:

  1. Make sure you are logged in with your registered Optus Sport username and password
  2. Visit the Help and Support section via the in-app menu
  3. Click Log a case
  4. Enter a title for your issue
  5. Select a relevant category for you issue from the drop down list
  6. Briefly describe the issue you are having. Any detail you provide here will help us resolve your issue as quickly as possible
  7. You can upload an image or screenshot if it’s relevant to the issue and will help identify the problem
  8. Press Submit
  9. We will send you an email with your reference number
  10. An agent will review your issue and come back with a resolution or contact you via an in-app notification for more information

_____________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
0 Kudos
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