cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a Question
Lachiehunter
Occasional Contributor
Occasional Contributor

Optus sport not working with wifi

Hi,

My Optus sport is working with 4G on my phone but it says there’s a error with playback when I try to watch it when connected to wifi??? Has anyone had this issue?? Cheers 

Tags (2)
7 Replies
Ray_YC
Online Community Manager
Online Community Manager

Re: Optus sport not working with wifi

Hi LachieHunter,


Have you tried watching it via WiFi using another device?

----------------------------------------------------------------------------------------------------------------- I am now no longer part of Yes Crowd or Optus. Thank you to all those who have contributed to the forum during my time, especially the regulars! Cheers!
0 Kudos
Reply
Lachiehunter
Occasional Contributor
Occasional Contributor

Re: Optus sport not working with wifi

Hi Ray,

I have tried my wife’s phone while using the wifi but i recieve the same message?? 

0 Kudos
Reply
Valtteri
New Contributor
New Contributor

Re: Optus sport not working with wifi

Does it work with app or with browser?

0 Kudos
Reply
Lachiehunter
Occasional Contributor
Occasional Contributor

Re: Optus sport not working with wifi

I’m using an app on my phone, it works with data but as soon as I turn my wifi on it doesn’t work. Just wondering if it’s a setting with my wifi that needs to change?
0 Kudos
Reply
Ray_YC
Online Community Manager
Online Community Manager

Re: Optus sport not working with wifi

Are you using a VPN?

----------------------------------------------------------------------------------------------------------------- I am now no longer part of Yes Crowd or Optus. Thank you to all those who have contributed to the forum during my time, especially the regulars! Cheers!
0 Kudos
Reply
Lachiehunter
Occasional Contributor
Occasional Contributor

Re: Optus sport not working with wifi

No I’m not using a VPN. 

0 Kudos
Reply
Ray_YC
Online Community Manager
Online Community Manager

Re: Optus sport not working with wifi

Hmm, not sure what else could be causing it.


Suggestion from here would be to log a case with the Optus Sport team:

  1. Make sure you are logged in with your registered Optus Sport username and password
  2. Visit the Help and Support section via the in-app menu
  3. Click Log a case
  4. Enter a title for your issue
  5. Select a relevant category for you issue from the drop down list
  6. Briefly describe the issue you are having. Any detail you provide here will help us resolve your issue as quickly as possible
  7. You can upload an image or screenshot if it’s relevant to the issue and will help identify the problem
  8. Press Submit
  9. We will send you an email with your reference number
  10. An agent will review your issue and come back with a resolution or contact you via an in-app notification for more information
----------------------------------------------------------------------------------------------------------------- I am now no longer part of Yes Crowd or Optus. Thank you to all those who have contributed to the forum during my time, especially the regulars! Cheers!
0 Kudos
Reply