cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a Question
vlacov
New Contributor
New Contributor

Optus sport Continual buffering on Samsung TV, laptop and tablet.

OMG this has been going on for a few months now- Even if I pause for a few mins, I only get a few minitues of reprieve befor it starts buffering again. I am on IInet cable.  No issues with other streaming services (netflix, Stan, Binge).  

0 Kudos
Reply
3 Replies
Sarah_YC
Moderator
Moderator

Re: Optus sport Continual buffering on Samsung TV, laptop and tablet.

Hi @vlacov,

Thanks for raising this with us. 

We're sorry for any disappointment caused due to the buffering issues on your Samsung TV.

Our techs are aware of this issue and are working on a new version that addresses the issue. 

However, at this point in time I'm unable to confirm an estimated release date for the new version.

We appreciate your patience in the meantime. 

----------------------------------------------------------------------------------------------------------------- I’m part of the Yes Crowd team, employed by Optus to help run our online community.

Did we answer your question? Please mark it as a Accepted Solution and if you see something that was helpful to you or the rest of the community, giving a Kudos is only a click away.

petergdownload
Honoured Contributor
Honoured Contributor

Re: Optus sport Continual buffering on Samsung TV, laptop and tablet.

Given its a known issue I would suggest vlacov request a recredit of the monthly Optus sports fee for the last few months.
vlacov
New Contributor
New Contributor

Re: Optus sport Continual buffering on Samsung TV, laptop and tablet.

thanks and will do- its been happening for quite some time- perhaps 2-3 months at a guess

0 Kudos
Reply