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New Contributor Ronn23
New Contributor

Optus Spots Log in issue

#1 - I have added $15/month premier league subscription to my account via "manage.sport.optus.com.au/signup/index.html". I setup my user name and password. AND NOW I JUST CANT LOGIN. THROWS WRONG USER NAME AND PASSWORD ERROR.

#2 I can't even reset the user name, because now it unable to recognise my email id.

#3 - THE SUBSCRIPTION IS NOW ADDED TO MY ACCOUNT. DON'T KNOW HOW TO CHECK THAT.

#4 - DIDNT FIND ANY SUPPORT NUMBER OR LINK. ALL I HAVE IS YESCROWD.

I WANT TO CANCEL THE SUBSCRIPTION. THIS IS JUST SO BAD UX.

HOW DO I DO THIS?

I was so hopeful to watch match tonight.

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RetiredModerator Alex_H
RetiredModerator

Re: Optus Spots Log in issue

Hey there @Ronn23 - I'm sorry that this happened 😞 Pretty annoying, I know.

I'd recommend chatting with our TV & Content Fault team so we can get your login going again, you can reach them on 1800 203 158 (option 1) you can also chat with us here from a PC or laptop. 

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