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Greigor
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Optus Sport app on Samsung TV EPL Mini Match Playback Issues

Having intermittent issues watching EPL mini matches on the Optus Sport app on my Samsung TV.

Sometimes when I start a mini match, the usual intro to the mini match (''....this Optus Sport mini match is brought to you by....'') is replaced by a random tv ad like Hungry Jacks or Volks Wagon.

Once the ad finishes the picture completely bugs out and is completely unwatchable. However a couple of days later, the mini matches might work and I have no issues. So it hard to determine what is wrong.

I lodged a support ticket and they advised they couldn't see any issues and suggested re installing the app which I did and it resolved the issue temporarily but the issue only came back. At this stage even after reinstalling the app the problem is persisting.

Highlights and live matches have been working fine.

Cheers

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Aron_YC
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Re: Optus Sport app on Samsung TV EPL Mini Match Playback Issues

Hi Greigor


Since the issue has returned have you responded to your existing in-app case or raised a new one? If not, we'd recommend doing so as they do go directly to our Content team who are best placed to assist with any Optus Sport issues.

----------------------------------------------------------------------------------------------------------------- I’m part of the Yes Crowd team, employed by Optus to help run our online community.

Did we answer your question? Please mark it as a Accepted Solution and if you see something that was helpful to you or the rest of the community, giving a Kudos is only a click away.

Greigor
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Re: Optus Sport app on Samsung TV EPL Mini Match Playback Issues

Thanks, I will respond to the support ticket in my app

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