cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a Question
Welcome to the new look Community! We're still upgrading and making some changes to the platform over the coming weeks! Stay tuned.
New Contributor susie2619
New Contributor

On Demand - Data is not available message

Could someone help me out with this message the husband keeps getting when he tries to watch one of the World Cup games using the On Demand function? 

 

When trying to watch on the tv, a loading symbol appears then disappears and nothing happens. He tried to get the game up on his phone and was going to mirror it onto the tv. Then he got a "data is not available for this match" message. 

 

Any tips??

 

Tags (1)
0 Kudos
Reply
3 Replies
Online Community Manager
Online Community Manager

Re: On Demand - Data is not available message

G'day, @susie2619

 

Were you trying to catch a replay of one of the International friendly matches? Was the error specific to one particular match or had you tried to select a number of different games on demand?

 

I've tried to load up a match on my desktop and I'm receiving a, 'server error.'

 

Let us know, I'm happy to source some more info. 

 

--------------------------------------------------------------
We’re currently performing upgrades to the Yes Crowd platform.

Please be mindful that moderator responses may be delayed until the upgrade is complete. We apologise for any inconvenience during this time.

Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
0 Kudos
Reply
New Contributor susie2619
New Contributor

Re: On Demand - Data is not available message

Hi Dan, 

 

Thanks for your reply. We tried to access a couple of different games in the On Demand section of Fetch TV - they started with the loading and then nothing happened. I tried to load a few On Demand games using the Optus Sport app on my phone and received the "data is not available" message. 

 

It didn't appear to be a server issue. Thanks for looking into this. 

 

Cheers, 

Susie

0 Kudos
Reply
Highlighted
Moderator Tris
Moderator

Re: On Demand - Data is not available message

I've just checked again on our Fetch test STB, I'm able to access the on demand content no problems. Our TV and Content team may need to raise an individual case for you. Please give them a call on 1800230158 for a hand. Sorry for all the trouble! 


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
0 Kudos
Reply
Top Contributors