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Welcome to the new look Community! We're still upgrading and making some changes to the platform over the coming weeks! Stay tuned.
Occasional Contributor Dannyb
Occasional Contributor

Match Highlight Clips

I've done my share of moaning so also wanted to note a positive.  Love the match highlight clips and was hoping there would be something like this! Hope they continue!

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Moderator Aman_B
Moderator

Re: Match Highlight Clips

Hey @Dannyb, glad you enjoyed the highlights. Feel free to contact us again if there's anything you need a help with.


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Occasional Contributor Dannyb
Occasional Contributor

Re: Match Highlight Clips

Well unfortunately now after my brief positivity after the first half of Bournemouth Man U with no problems I came out of app to use my phone for something else and now I can't access the stream but other on demand clips are working.

 

"playback error, please reload the stream and try again". 

 

Every game I have watched I have had issues. 

 

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Moderator Aman_B
Moderator

Re: Match Highlight Clips

Apologies for the inconvenience @Dannyb. Our EPL team is working on the issue, in the mean time if you restart the App it will work. 


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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Occasional Contributor Dannyb
Occasional Contributor

Re: Match Highlight Clips

Is now working again. After 5-6 attempts.

I appreciate its week one, and thank you for your reply, but these issues are a source of frustration and myself and many others will be hoping for better going forward.

Thanks

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Moderator Aman_B
Moderator

Re: Match Highlight Clips

Totally understand your frustration with this @Dannyb. I can assure you Optus is working hard at making this a pleasant experience for our EPl fans and I'm sure  we'll make it happen. Thanks for your feedback. 


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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New Contributor aaronjelli
New Contributor

Re: Match Highlight Clips

I have a frustration with match highlights. Howcome they disappear after only a week or two? I can understand that you take down full games after that amount of time, but it's so frustrating looking back at some of the earlier games only to find we can't even look at highlights!

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RetiredModerator Nam_L
RetiredModerator

Re: Match Highlight Clips

Valid feedback Aaronjelli,

 

I'll ensure to pass this back to our EPL Content team. From what I believe all Video On-Demond (VOD) content only remains for a week and then removed when the next round of matches begin. 

 

Thanks,

 

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