Hey @Windmil, that does sound a little strange. On demand matches generally become available with in two hours after the live stream has concluded. It's also important to note that you'll be unable to watch a live game from the very beginning on our 24/7 channel.
Now If you're streaming via the application or our Optus sport page you will be able to commence your stream from the very beginning. Are you able to give a rough estimate of the time delay between On-Demand matches appearing on your Mobile App and your Fetch service? Dan
Hi Dan, thanks for your reply. This morning I could access the on demand match on my iphone before 7am. I could access the match on demand via computer around an hour or so later. It didn't appear on Fetch until after 10am I estimate. This is really too long a delay. Thanks
Thanks for that info @Windmill.This isn't an issue that's been brought to my attention in the past - so I'm not able to give you an explanation here. I can feed this back to the relevant product team here and see if they're able to supply me with a valid reason.
As you've said - it's a rather long delay, which is a little bit concerning for us here. Dan
Hey guys, I've just received communication that advises the the issue is only intermittent and we will have a permanent fix shortly. We've been advised that customers should be able to view on demand content from matches shown the night prior by performing a restart.
Menu > Settings > Manage > Device Info > Options> Fetch TV box > Reset. Dan
Hey Mikematt, the Man United v Swansea isn't available on-demand this round. More info here. Though it is getting replays on our Optus SPort 24/7 channel. If you're watching on our Yes TV by Fetch boxes then just navigate to channel 113 or 980.
Replays of this game. All times AEDT
Monday 7th November – 7.30am
Monday 7th November – 9:00pm
Tuesday 8th November - 8.30am
Friday 11th November – 7.00pm
The replays are also being broadcast on our website and Apps. If you had a full-size Yes TV by Fetch box then you can do a recording onto the internal hard-drive.