I've tried to watch live matches on the player on Chrome, Firefox and Explorer and it fails to load the video on any of these browsers for the live games. I have, however, been able to watch other the clips and replays on Chrome.
I've followed the troubleshooting guides here and encountered the following two problems:
1) When I go to check for updates to Wildvine, it simply comes up as "component is not updated".
2) When I try to enable it in More Tools > Extensions, Wildvine doesn't even come up as an extension.
Other than that, I've tried to disable Adblock and got rid of an old version of Norton to no avail. I do have McAfee installed, and the only thing I can think of is that it may be blocking it somehow, but other that I am stumped.
As I said, I have no trouble watching the other videos, or Netflix that matter, so I'm not sure why I can't load the live matches. Anyone got a fix for this?
Very bizarre and unique error, definitely not something we see commonly. I would advise getting the experts to have a look, have you raised this with them here → Report a problem with TV or Content
Have you received a fault reference number via SMS? They're available now so I'll follow up with them
Yes for sure, I've spoken to them and they have received your case, I've asked for a call back during the day time.
What was your reference number? I'll chase this up for you now.
Great thanks, I'm sorry no one called today. They may of been swamped with the PPV fight, but I've emailed the guys urging for a call back as first priority tomorrow.