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Occasional Contributor Aritro
Occasional Contributor

Can't load live games on any browser on Windows laptop

Hi folks,
I've tried to watch live matches on the player on Chrome, Firefox and Explorer and it fails to load the video on any of these browsers for the live games. I have, however, been able to watch other the clips and replays on Chrome.

I've followed the troubleshooting guides here and encountered the following two problems:

1) When I go to check for updates to Wildvine, it simply comes up as "component is not updated".
2) When I try to enable it in More Tools > Extensions, Wildvine doesn't even come up as an extension.

Other than that, I've tried to disable Adblock and got rid of an old version of Norton to no avail. I do have McAfee installed, and the only thing I can think of is that it may be blocking it somehow, but other that I am stumped.

As I said, I have no trouble watching the other videos, or Netflix that matter, so I'm not sure why I can't load the live matches. Anyone got a fix for this?

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RetiredModerator Toomey
RetiredModerator

Re: Can't load live games on any browser on Windows laptop

Very bizarre and unique error, definitely not something we see commonly. I would advise getting the experts to have a look, have you raised this with them here → Report a problem with TV or Content


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Occasional Contributor Aritro
Occasional Contributor

Re: Can't load live games on any browser on Windows laptop

Toomey,

Yes I've sent it to them.  Presumably they'll contact me tomorrow?

 

Aritro

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RetiredModerator Toomey
RetiredModerator

Re: Can't load live games on any browser on Windows laptop

Have you received a fault reference number via SMS? They're available now so I'll follow up with them


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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Occasional Contributor Aritro
Occasional Contributor

Re: Can't load live games on any browser on Windows laptop

Yes I have but I reckon it's bedtime. Is there any way this can be followed up tomorrow?

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RetiredModerator Toomey
RetiredModerator

Re: Can't load live games on any browser on Windows laptop

Yes for sure, I've spoken to them and they have received your case, I've asked for a call back during the day time.


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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Occasional Contributor Aritro
Occasional Contributor

Re: Can't load live games on any browser on Windows laptop

No phone call today.  Can someone please contact me tomorrow?

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RetiredModerator Toomey
RetiredModerator

Re: Can't load live games on any browser on Windows laptop

What was your reference number? I'll chase this up for you now. 


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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Occasional Contributor Aritro
Occasional Contributor

Re: Can't load live games on any browser on Windows laptop

Reference number is 970826448

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RetiredModerator Toomey
RetiredModerator

Re: Can't load live games on any browser on Windows laptop

Great thanks, I'm sorry no one called today. They may of been swamped with the PPV fight, but I've emailed the guys urging for a call back as first priority tomorrow.


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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