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PikkiStreet
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New Contributor

idp.optusnet.com.au’s server IP address could not be found.

I am trying to log in to my Optus Zoo Mobile Self Care account http://msc.optuszoo.com.au/smssend and am trying to send sms messages from "Send SMS from computer".  Then this error occurs. "idp.optusnet.com.au’s server IP address could not be found."
I have been on the phone to tech support for 50mins with no luck, they just keep putting me through to other people. I have had this account for 5 years and it has been suggested that I need premium sms, but I have never had it.
Would be grateful for some help. Thanks

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Kartika
Moderator
Moderator

Re: idp.optusnet.com.au’s server IP address could not be found.

Hi @PikkiStreet, our online Optuszoo is no longer in use for any mobile or premium sms inquires. We now have one billing platform My Account → page. If you still need further assistance then you are best to speak with our Support team via the → messaging service to assist you further.



Kartika__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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PikkiStreet
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New Contributor

Re: idp.optusnet.com.au’s server IP address could not be found.

Thank you for your response. This does not address my question. However after speaking/being on hold with Optus IT, it seems the answer is that Optus Zoo no longer support Optus Zoo. I will be going elsewhere to sms directly from my computer. 

 

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TedM
New Contributor
New Contributor

Re: idp.optusnet.com.au’s server IP address could not be found.

Hi all,     I have had many 'chats' and phone calls since October 2019 with Optus assist staff regarding being unable to get to the   'send SMS message via computer'    page (prev. OptusZoo....). NONE of the Opus assistants told me that this service is no longer available for optus customers.     The first time I have seen this information  is shown here in this Forum...     "online Optuszoo is no longer in use for any mobile or premium sms inquires.        We now have one billing platform My Account → page".           The   billing platform My Account → page    does NOT have on it,   the opportunity to send an SMS text message from a computer to a mobile phone.   This is a great shame   as this is a very handy option for someone who does not find using a mobile phone to send a text to be easy - a standard keyboard is much better.   Ted Mulligan,  Optus account holder for 20 years.   I will be completing the survey which Optus is requesting as I type this comment ( ! ).   Not happy Jan.   

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Tina_YC
Moderator
Moderator

Re: idp.optusnet.com.au’s server IP address could not be found.

Hi @TedM, thanks for getting in touch with us. I apologise if you are unhappy with these changes - I've gone ahead and marked your post as feedback for our relevant teams to review for future offerings. 

----------------------------------------------------------------------------------------------------------------- I’m part of the Yes Crowd team, employed by Optus to help run our online community.

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