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Ybs
New Contributor
New Contributor

Voicemail problem

I have just ported my mobile number from Virgin to Optus 

Now voicemail said my number is invalid

when I open voice mail on iPhone 8!it said call voicemail

help ybs

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Tano
RetiredModerator
RetiredModerator

Re: Voicemail problem

Hey @Ybs, just to clarify you've attempted to add Voicemail as per the steps detailed here → https://www.optus.com.au/shop/support/answer/set-up-voicemail-options-mobile-or-wireless?requestType...? And also that the number is active with Optus and not still on the Virgin end?

 

We can certainly take a look and check to see everything's provisioned correctly on our end. Jump onto Live Chat to speak with our Mobile Care team, or feel free to send through a private message confirming full name, phone/account and DOB. 


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