We can certainly take a look and check to see everything's provisioned correctly on our end. Jump onto Live Chat to speak with our Mobile Care team, or feel free to send through a private message confirming full name, phone/account and DOB.
__________________________________________________________________________ I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.
Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button