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Voicemail change

Dogsa

I got to my office this morning and there was a 'Missed call' message written on my screen desk telephone screen. The usual access is *96. Up until this morning that has always worked. Now when I press *96 I get a recorded message saying that I have to enter my full phone number then press #. I do that and get told I have entered an invalid number. Why did Optus change this?

Re: Voicemail change

Yeldarb

You sure it wasn't *69 ?

Re: Voicemail change

Dogsa

*96. I have been doing it for a year and it has worked. Overnight they've changed it and the message that comes back tells me I have entered and incorrect number !?!?!? I run my own small business and this is crucial for me.

Re: Voicemail change

Dogsa

What I mean is that when I enter my full phone number and press # - as the new voicemail instruction says to - the response I get is that I have entered an incorrect number. Nuts.

Re: Voicemail change

Yeldarb

Don't know why they would ask for your full number. Did you try the *69 as a quick search suggests its been that number for many years. Maybe there was 2 numbers or a different one for business plans.

Re: Voicemail change

Dogsa

Yes, and it said I have an anonymous call and that person can't be called back. But I have also rung my office number from my mobile and there is no longer any possibility to leave a message. It rings ad infinitem. In addition I have tried checking my office messages from my personal mobile phone and when I enter my office phone number in full as the instruction says I am told I have invented an invalid number.

 

Re: Voicemail change

Yeldarb

Hmm sounds like they have changed many things. You might have to contact business support or wait till an Optus staff member picks up this post.

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Re: Voicemail change

Dogsa

Yep. Cheers.

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