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2018-04-18 10:53 PM
Please help in unsubscribing this scam , few days back i was just using facebook and just hit an add , and then i got messages that i have subscribed to there monthly package and which was of $14 for 30 days, i dont want that subscription and there was nothing told in that messages for stopping that service, the company from which i got message is quizikoo.au and the number is 19789999.
Help me getting out from this scam.
2018-04-19 04:00 AM
Hey @Mustafaali sorry to hear that. We'll need to raise a dispute directly with the content provider to have any charges refunded, and block these from appearing in future. Please send through a private message with the full name, phone number and DOB attached to the service to verify and we'll go from there.
2018-05-04 04:34 PM
Hello, I am also having this problem. I wa going through Facebook and clicked on an add then got the same text message saying that I’ve subscribed for $14 a month for 30days. Which I don’t wanna be subscribed too. Please help. Thanks
2018-05-05 04:50 AM
Hey @taylagoodwin7 feel free to shoot me a PM and I'll check it out.
2018-05-18 08:48 PM
I have a charge from the same quizikoo for a total of $14.95. Have cancelled the spend option in my service option tab but how do i ensure that i am not charged again next bill.
2018-05-19 01:21 AM
@Butters79, that should do it Luke. As long as your premium SMS spend limit has been set to $0.00, content providers are unable to generate charges on your Optus account.
I'm happy to go in and dispute the charge for you. You'll need to fill out the template below:
Are you the primary account holder: Y/N
Your full name as it appears on your account:
Your date of birth:
Your mobile or account number: