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New Contributor Mustafaali
New Contributor

Unsubscribe quizikoo

Hi , 

Please help in unsubscribing this scam , few days back i was just using facebook and just hit an add , and then i got messages that i have subscribed to there monthly package and which was of $14 for 30 days,  i dont want that subscription and there was nothing told in that messages for stopping that service,  the company from which i got message is quizikoo.au and the number is 19789999.

Help me getting out from this scam.

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12 Replies
RetiredModerator Tano
RetiredModerator

Re: Unsubscribe quizikoo

Hey @Mustafaali sorry to hear that. We'll need to raise a dispute directly with the content provider to have any charges refunded, and block these from appearing in future. Please send through a private message with the full name, phone number and DOB attached to the service to verify and we'll go from there.


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I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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New Contributor taylagoodwin7
New Contributor

Re: Unsubscribe quizikoo

Hello, I am also having this problem. I wa going through Facebook and clicked on an add then got the same text message saying that I’ve subscribed for $14 a month for 30days. Which I don’t wanna be subscribed too. Please help. Thanks 

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RetiredModerator JordanOptus
RetiredModerator

Re: Unsubscribe quizikoo

Hey @taylagoodwin7 feel free to shoot me a PM and I'll check it out.

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New Contributor Butters79
New Contributor

Re: Unsubscribe quizikoo

Hello 

 

I have a charge from the same quizikoo for a total of $14.95.  Have cancelled the spend option in my service option tab but how do i ensure that i am not charged again next bill.  

 

Thanks

 

Luke.

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Online Community Manager
Online Community Manager

Re: Unsubscribe quizikoo

@Butters79, that should do it Luke. As long as your premium SMS spend limit has been set to $0.00, content providers are unable to generate charges on your Optus account.

 

I'm happy to go in and dispute the charge for you. You'll need to fill out the template below:

 

Are you the primary account holder: Y/N

Your full name as it appears on your account:

Your date of birth:

Your mobile or account number:

 

http://yesopt.us/pmdan

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We’re currently performing upgrades to the Yes Crowd platform.

Please be mindful that moderator responses may be delayed until the upgrade is complete. We apologise for any inconvenience during this time.

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New Contributor Breejaye
New Contributor

Re: Unsubscribe quizikoo

I’m having the same problem please help 

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Moderator Marie
Moderator

Re: Unsubscribe quizikoo

Sorry to hear that @Breejaye

 

You're most welcome to PM me with your mobile number, full name and date of birth and we can look further into this for you.


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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New Contributor JordanYap10
New Contributor

Re: Unsubscribe quizikoo

I have the exact same issue, I’d really like some help with sorting this out, thanks. 

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Moderator Tris
Moderator

Re: Unsubscribe quizikoo

Please chat with our Customer Service team to have that raised right away @JoranYap10. Otherwise, feel free to send a PM with your full name, number and DOB. We'll get you an update as soon as we can


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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