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Welcome to the new look Community! We're still upgrading and making some changes to the platform over the coming weeks! Stay tuned.
New Contributor Sweeties
New Contributor

Re: Unable to register to Optus perks

I wish! I was put on to 2 different people and had to repeat everything twice! Feel free to look in to it on my behalf. It really should not be this difficult.

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RetiredModerator Toomey
RetiredModerator

Re: Unable to register to Optus perks

No worries, if you haven't heard from anyone within 5 business days, send me a private message with your account number, full name and DOB so we can follow up.


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I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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New Contributor Jupiter707
New Contributor

Re: Unable to register to Optus perks

I am having exatly the same problem as ledoyen.  Have just spent 25 minutes on Optus chat to no avail.  But everything that ledoyen described in the original post is what I am experiening.  Is there someone that can help please.

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Online Community Manager
Online Community Manager

Re: Unable to register to Optus perks

@Jupiter707, we're happy to try and help with this one.

 

Can I confirm that you've registered your existing Optus service for Optus.com.au/myaccount?

 

Have you tried logging into the Perks landing page with your My Account credentials?

 

If you still having issues, you're welcome to send us a PM with your account details.


I'll need your full name, DOB and account number. 

 

http://yesopt.us/pmdan

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New Contributor marty8zhang
New Contributor

Re: Unable to register to Optus perks

I'm having the same issue. Could anyone help please?

 

I've tried both login via Optus My Account and Optus Perks and even the mobile phone app, but eventually at step 2, it always gives me:

"Looks like you don't have any active phone numbers or broadband usernames on the account at the moment."

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RetiredModerator Tano
RetiredModerator

Re: Unable to register to Optus perks

Hey @marty8zhang, really sorry to hear that! I would recommend getting in touch with our Perks team directly so we can take a look into this. You can contact them on 1300 760 014 (9am - 8pm 7 days a week).


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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New Contributor ayang
New Contributor

Re: Unable to register to Optus perks

Hi there

 

I am experiencing the same issue as all of the posters above. Can anyone assist?

 

Regards

Andrew 

 

 

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Moderator Wesley-J
Moderator

Re: Unable to register to Optus perks

Hey Andrew - we can definitely take a closer look at this. Can you please send us a private message, with your full name, DOB, service/account number and email address? 


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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New Contributor martinas
New Contributor

Re: Unable to register to Optus perks

Hi there, 

 

I'm experiencing the same issue as above described. 

 

Have been for over an hour and half on the phone with Optus without solving the issue (screenshot attached), transferring me from the optus perks team to the retail team to the billing team, etc. It is extremely frustrating, and I am not asking for much.  I would really appreciate if anyone here from Optus could help me solving this issue out asap.

 

Many thanks,

Martina

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Online Community Manager
Online Community Manager

Re: Unable to register to Optus perks

Hi Martina,


This is not something that we can currently assist with here on the forum.  

Have you spoken to the team on the number above?  1300 760 014. They should be the ones to be able to assist with your issue.

Alternatively if you have a social media account, please send a PM to Optus on Facebook or a DM on Twitter with the details.  


_____________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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