I signed onto a new contract for an Iphone 6s plan on 22/02/17 and was given a new sim that would keep my old number. I was told this sim would activate within 4 hours.
It has been over 2 full days since I recieved my new phone and sim, I called the store after 1 ful day and was told that there was an issue in the system and should be resolved by the end of the day. I then contacted the optus online chat, they then sent a request to the team about my activation and said that it would take the next 24 hours to activate.
It has been over 2 days with no signal now and over 24 hours since the online employee said that my sim would activate.
I am going on 3 days without signal, my phone is my business phone and I am in desperate need of it to be working and I am out of options on who to contact to fix this issue.
If viable, I think you best point of call is to pop into a Optus store and hopefully get some direct interaction.. It is possible the SIM is DOA and no amount of tinkering will get it up and running. I will still flag this thread so hopefully a Optus Team Member can take a look to see what the issue is.
Sorry for any inconvenience caused, @AlexandraT! There's currently a known issue impacting activations which we are working to resolve ASAP. If your SIM is still not working, can you please send me a private message with your full name, mobile number + DOB and I'll check into this for you further?