I have recently cancelled my Optus account and would like to return the Fetch TV box / cables etc. as requested. Optus have sent me a postbag for return but it is not prepaid. Could i please get a prepaid postbag sent to me or can i return items to an Optus store?
You can't return it to a store.
Check your post bag again. Optus usually send you a TOLL courier Satchel. You just put everything in, call Toll and arrange a (business hours) pickup. Toll come and get it. Job done.
I think you'll find the sachell is prepaid. Fill in the sender details (should already have the destination details printed?) and call Toll. They will come and pick it up. The money is already sorted.