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Returning Fetch box

Hi,

 

I have recently cancelled my Optus account and would like to return the Fetch TV box / cables etc. as requested. Optus have sent me a postbag for return but it is not prepaid. Could i please get a prepaid postbag sent to me or can i return items to an Optus store?

 

Thank you

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Honoured Contributor
Honoured Contributor

Re: Returning Fetch box

You can't return it to a store.

 

Check your post bag again. Optus usually send you a TOLL courier Satchel. You just put everything in, call Toll and arrange a (business hours) pickup. Toll come and get it. Job done.

 

Regards

 

Peter Gillespie

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New Contributor
New Contributor

Re: Returning Fetch box

The TOLL sathel i received is not prepaid. I would like a prepaid courier bag sent out to me. Can this be arranged?

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Honoured Contributor
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Re: Returning Fetch box

I think you'll find the sachell is prepaid. Fill in the sender details (should already have the destination details printed?) and call Toll. They will come and pick it up. The money is already sorted. 

 

Regards

 

Peter Gillespie

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RetiredModerator
RetiredModerator

Re: Returning Fetch box

Hey @JMC75, did you receive any instructions with the satchel? As Peter's mentioned it's definitely prepaid, you just need to book the pick up with TOLL. 🙂

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