I have an old Optus cable connected from the street overhead cables to my house through a tree I want to have removed.
I don't have any Optus services currently, and have tried ringing the contact numbers but have had no success.
Would it be possible to arrange for someone to remove the cable to the house please?
Technically the cables all belong to the NBNCo now. The optus HFC is being completey dsimanteled so I assume the cable will be gone some time in a few years anyway. I suggest you contact the NBNCo and see if they have any process in place yet for sooner (unlikely IMO).
Call 131344 and ask for a special request order to remove the equipment. It can be tricky for them to get their head around but persist! They shouldn't charge and can normally have someone out pretty quick. If you don't get far then one of the mods here can help
Hey GbB - our tech team can definitely arrange this and there is no cost involved 🙂 If you do still need a hand to organise this just let me know.
Thanks for this suggestion. I called the number and eventually given the number of the hazardous equipment area, as the tree has a split in it and was dangerous. Now the cable has been removed, and the tree attended too. Thanks again.
@HorribleWeb54 thank you for reaching out. See our Overhead Cable Removal Support Page here. We'll be happy to request this for you. For privacy reasons, we are unable to accept account details via this forum and have removed any personal details from your post.
Hi @SIMPSONFIONA, are you trying to change your Optusnet Username for email?
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