There was a few issues with the chat recently with some people reporting the same thing as you. If you have the Optus app on your phone it might be worth trying the chat feature on that as I am not sure when the chat is going to be working again.
Edit: or should I say working again for everyone.
We'd need to confirm the device you're attempting to access Live chat from and the browser that's being used.
Are you attempting to use the Desktop version → Optus.com.au/livechat?
Or are you are going directly through the My Optus app?
Hi @ Ramses - Sorry about this. Could you please try using this link to chat. Alternatively, you can chat from Optus.com.au as well.
The link takes me to the same page (www.optus.com.au/LiveChat) that does not work in Mozilla Firefox. Optus.com.au also does not work. I have used LiveChat for other companies (such as Norton) and these work well in Mozilla. Has anyone managed to get LiveChat to work in a recent or latest version of Mozilla?
Hey @Ramses - do you have pop-ups blocked on your browser? To access Live Chat, you'll need to ensure pop-ups are not blocked. I've just tried accessing Live Chat on Mozilla Firefox and it's working on my end. Let me know how you go