When I try open my Optus sport app a message appears saying
your device is jailbroken and we are unable to proceed
i have never jailbroken my phone and have been using the optussport app for about a year now with no problems until today when I go to use it and that message appears can anyone help me?
Try uninstalling the app, rebooting your phone and then reinstalling the Optus Sports app.
Interesting, someone else has the same issue. Could well be an Option bug. Let's hope a moderator picks this thread up and replies.
Ye I’ve spoken to Optus on the phone for hours and they have not been able to help me, when I use my old iPhone and log onto Optus sports I can still view the content , for some reason it’s just not working with my current iPhone anymore , thanks for your help
Appreciate you both taking the time to flag this, @Davelew @Markbro.
I've since been in touch with our internal teams to report the aforementioned difficulties that users are facing. The above appears to be an issue impacting iPhone X users when completing the latest app update. Rest assured, our TV & Content team are working on the issue as we speak. In the meanwhile, please take a minute to complete a Fault Report so that they're aware of the users who are experiencing this issue.