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New Contributor taufiqueh
New Contributor

Optus Sports Free Subscription Issues

Hello,

I migrated to a sim only 12 months pack last February. I got optus sports free included in the package. A few days back I tried to turn on optus sports. I downloaded the app and used my email address to login to basic account. The email address is associated with optus mobile account. Now the issue was I couldnt access most of the content as they were blocked. I used chatted online with 2 representative for quite a long time and both at the end said I have to pay for subscription. I started the paid subscription via apple app store account. Later I heard from two android users that they dis mot have to pay for sunscription as their package included optus sports free. Please let me know where am I getting it wrong. Why am I not getting the contents for free??

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Regular Contributor
Regular Contributor

Re: Optus Sports Free Subscription Issues

What Optus Mobile plan are you on?  Some Rate plans include free sport access, some do Not.  Maybe ask customer service is your Rate Plan includes Optus Sport as part of the plan. 

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