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Occasional Contributor
Occasional Contributor

Moderators unresponsive

I requested help with an issue but haven't received any help. One moderator offered to send me instructions and asked me to private msg him. I haven't heard from them for a day or so. How long does it usually take for Moderators to reply? (I don't want to keep hounding them!).


Also, a very rude forum user has been repeatedly msging me. Does anyone monitor discussions? I'm surprised the guy has free reign to insult OPTUS customers who use the forum to seek help & advice 😕


Can someone let me know when I can expect assistance with my issue....or even.just have instructions sent to me.




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1 Reply

Re: Moderators unresponsive

Hey Melcat, unfortunately we can't always reply straight away as we also have to monitor Facebook, Twitter, and so on. We'll always get back to you as soon as we can but there's a lot of a regular posters here who will often be able to help out before we can 🙂