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New Contributor TheBlob
New Contributor

Error 403

You don't have permission to access /my-account on this server


I notice others have this problem. I am using an Optus Mobile Modem here. 


Still trying to log in to check usage and other details.

Any ideas would be great

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Online Community Manager
Online Community Manager

Re: Error 403

Hi @TheBlob,  we've recently performed upgrades to your My Account service, although I'm not absolutly certain this issue seems to have arisen after the fact. The issue is impacting a number of customer logins. Our IT support team are aware of the situation and we're working on a fix. 

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