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New Contributor MrsMumbo
New Contributor

Diverting business phone

How do I divert the phone to my mobile?

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2 Replies
Online Community Manager
Online Community Manager

Re: Diverting business phone

Hey @MrsMumbo, thanks for coming through! Did you want to instate a permanent diversion (of which we can always remove at a later date) or a temporary diversion that you can remove on your own accord? If it's the latter, simply follow the instructions below:


  1. Lift the receiver and wait for dial tone
  2. Dial *78
  3. Then the phone number (including the area code for fixed line numbers) you want to divert your calls to, or press a memory dialling button if the number has been stored in your phone.
  4. Listen for 2 short beeps to confirm the diversion is active
  5. Replace the receiver.

* is the star/asterisk key located beneath the number 7 on most keypads.


Give us a shout, if you have any further questions. 

We’re currently performing upgrades to the Yes Crowd platform.

Please be mindful that moderator responses may be delayed until the upgrade is complete. We apologise for any inconvenience during this time.

Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
Crowd Champion SillyGogo
Crowd Champion

Re: Diverting business phone

hint: you can store the diversion ON / OFF on your phone speed you can turn it on and off with a single press of a button

I’m a Yes Crowd Champion (not an Optus employee). I share my knowledge on Yes Crowd on a voluntary basis. If I answered your question, please mark it as a Accepted Solution. If I helped you out, hit that Kudos button Smiley Happy
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