cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a Question
View your usage, get billing support and much more with the My Optus app, download it here
Highlighted
New Contributor
New Contributor

Customer Service

I have spoken to Optus on at least 6 occasions to firstly change my plan and return my Fetch Box.  The last call on the 6th of December 2018 was to a girl called "marina" who was going to organise everything.  Good I thought.  However, nothing has happened and I spoke with Carl last who was going to fix it all up.  Nothing.    Optus must be the worst people to deal with and their staff all tell you conflicting stories.  

0 Kudos
Reply
1 Reply
Highlighted
Trusted Contributor
Trusted Contributor

Re: Customer Service

So you've asked for a return pack for your Fetch TV Box? 

 

Did you get your plan changed or not?

I'm a Yes-Crowd Contributor, not an Optus Employee, and I contribute on a voluntary basis. Did someone on Yes Crowd answer your question? Did they share a great tip Please remember to acknowledge their awesomeness by throwing a Kudo and or Accepted Solution their way.
0 Kudos
Reply