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stsap99B
New Contributor
New Contributor

Call diversion cancellation

I set a call diversion via the keypad (**21*etc) on my mobile phone. Now I want to cancel it but I get an error message:

"Error performing request unknown error

Setting registration failed

Voice Call Forwarding

On All Calls

Setting registration failed

Data Call Forwarding

On All Calls

Setting registration failed

Fax Call Forwarding

On All Calls"

I get the same message if I just try to check the diversion (*#21#).

The number I've diverted to is now overseas and incurring roaming costs, so this matter is now quite pressing.

Can anyone help, please?

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TheWonderRabbit
Frequent Contributor
Frequent Contributor

Re: Call diversion cancellation

Have you tried managing your diversions via My Account or the My Optus App?

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