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New Contributor
New Contributor

Bonus data not applied to mobile plan

Hi, 

 

I signed up to a $65 My Plus plan in Feb, and was told I'd be getting 7gb + bonus 8gb data, which was the only reason I went with this plan. It showed up on my account on the first billing, but has since disappeared, and on my last bill I was charged $10 for exceeding the 7gb data limit. I've tried raising the issue twice on the live chat, and both times got disconnected as soon as I told them the problem. Looking at the forum I'm not the only one this has happened to, so I'm hoping someone can help out. Thanks

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Super Contributor
Super Contributor

Re: Bonus data not applied to mobile plan

 have you cancelled any data services on your account? the 65$ seems to give you only fix 7GB so prolly they 8gb was  added as another service for data sharing

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Moderator
Moderator

Re: Bonus data not applied to mobile plan

Hi @13Shrek12, we''ll have to investigate this and check your contract details. Please me Here your full name, date of birth  and mobile number for ID. 


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