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2017-11-08 08:47 PM
I signed up to a $65 My Plus plan in Feb, and was told I'd be getting 7gb + bonus 8gb data, which was the only reason I went with this plan. It showed up on my account on the first billing, but has since disappeared, and on my last bill I was charged $10 for exceeding the 7gb data limit. I've tried raising the issue twice on the live chat, and both times got disconnected as soon as I told them the problem. Looking at the forum I'm not the only one this has happened to, so I'm hoping someone can help out. Thanks
2017-11-09 12:15 AM
have you cancelled any data services on your account? the 65$ seems to give you only fix 7GB so prolly they 8gb was added as another service for data sharing
2017-11-09 06:59 PM
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