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Welcome to the new look Community! We're still upgrading and making some changes to the platform over the coming weeks! Stay tuned.
Occasional Contributor Growler
Occasional Contributor

why doesn't Optus care about those hard of hearing customers?

Any reason why optus have chosen to NOT support those hard hearing or deaf?

 

Someone at Optus has made the strategic decision to not support subtitles - despite it being raised over 18 months ago, Optus continue to not care about a significant portion of customers.

 

Sometimes we watch shows with subtitles when kids are sleeping too.

 

Who at optus can we speak to who can actually make it happen?

 

(specifically for own shows on drives or Stan)

4 Replies
Esteemed Contributor
Esteemed Contributor

Re: why doesn't Optus care about those hard of hearing customers?

Optus don't control the content they/you record. Stan may not provide subtitles on the platform. 

 

Regards

 

Peter Gillespie

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Occasional Contributor Growler
Occasional Contributor

Re: why doesn't Optus care about those hard of hearing customers?

Stan do actually care and have been providing subtitles via every other platform. 

 

This is is a decision Optus are making. 

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Esteemed Contributor
Esteemed Contributor

Re: why doesn't Optus care about those hard of hearing customers?

This came up a while ago. The box is actually using Fetch (which is not Optus). Fetch can provide subtitles but for some reason not all content providers work. This was a reply from an email recently:

 

Unfortunately, any titles purchased on our TV/Movie stores anything viewed on Stan don't have Closed Captions available. This is something that is currently on our wishlist of improvements we wish to make.

However, Netflix does have these available for use, as do some shows aired on our streaming channels and Free to Air (where available).

 

Regards

 

Peter Gillespie

Online Community Manager
Online Community Manager

Re: why doesn't Optus care about those hard of hearing customers?

@Growler, we've recently rolled out firmware update 2.18 (Daintree).

 

The roll out commenced on the 30th of January. 

 

What’s new to 2.18 Daintree?

 

Closed Captions will be available to customers when watching STAN. In time customers will start to notice closed caption being rolled out to other applications including FETCH VOD. Further information will come over firmware releases.

 

How can I confirm if my customer has the latest firmware?

 

Manage> Settings> Device Info> Options> Fetch TV Box Restart.

 

This will trigger the box to download the latest firmware and update to 2.18 Daintree.

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