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New Contributor dellboy
New Contributor

trouble wth net flix and youtube

when i click on netflix it asks for my pin. t Never asked before. when i enter my pin it starts the process theb goes to menue again.

Also my youtube tab as disaeared off the app drop down.

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RetiredModerator Toomey
RetiredModerator

Re: trouble wth net flix and youtube

Hey @delboy, I'm assuming you have the Gen 2 box which isn't compatible with YouTube's app any more I'm afraid. You will need to upgrade to Yes TV by Fetch Mighty to have this included.

 

We'll need to try resetting your PIN from our end to see if this fixes the other issue. Please speak with 24/7 Tech Support on 133937 or via Live Chat to have this organised.


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