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New Contributor

't know my Parental lock pin and therefore cant turn off parental lock. How do I get my pin

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Frequent Contributor
Frequent Contributor

Re: 't know my Parental lock pin and therefore cant turn off parental lock. How do I get my pin

The default PIN is 0000 -  have you tried that?

If not,  I think that you need to have it reset remotely.  You would be best to try the Messaging service  from My Optus App.  Be aware that they are running a couple of days behind due to COVID19. 

If you didn't want to wait, then you could do a hard reset to return to factory default.
https://www.optus.com.au/for-you/support/answer?id=9826

But make sure that you have your activation code handy before doing so.

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