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New Contributor mowide
New Contributor

streaming netflix on a new plan

Hi

I have just upgraded to 30GB sim only plan with tv streaming included. When would I be able to stream movies on netflix?
thanks

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Online Community Manager
Online Community Manager

Re: streaming netflix on a new plan

Hi @mowide, that should be good to almost immediately.

 

However, for a bit of peace of mind - I'd suggest the following:

 

How to check if Mobile TV streaming is enabled

 

  1. Open your My Optus application

  2. Tap on service, that's the second option from the left-hand side

  3. Tap Service settings, that's right underneath where your name is displayed

  4. Tap Entertainment

  5. Tap Mobile TV streaming, confirm if it's been activated

  6. If it hasn't been activated, simple tap on activate

 

If you run into any trouble, let us know. 

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New Contributor mowide
New Contributor

Re: streaming netflix on a new plan

status shows in acative and price is $5 per month. it should be free

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Online Community Manager
Online Community Manager

Re: streaming netflix on a new plan

Hmm, it's definitely included for $0.00

 

Did you sign up for that one online? Was there an option to select $0.00 Mobile TV streaming when booking out the order? It's very easy fix. I'd suggest jumping onto Live Chat

 

Personal → Mobile → General & Billing 

 

  •  Advise the agent that you've signed up one of our promo offers which includes Mobile TV for $0.00
  •  Let them know that the feature hasn't been activated
  • They'll go in and apply the $0.00 rated version of the Mobile TV Add-on. 
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