sending back optus foxtel box

[farscape11]

How long dose it take optus to send out a satchel so that I can send back the optus foxtel box, I closed the account on 11/11/2018

which took 3 trys to do, then they said the satchel would be sent within 4-10 days Now its feb and still no satchel. Tried the online chat only to be told to call foxtel. and just kept going around and around felt like i was in an abbott and costelo movie "who on first"

how can I get this escalated

Thanks

Rob

[Dan_C]

Good afternoon @farscape11, if we're talking Optus TV Featuring Foxtel, we shouldn't be referring you back to Foxtel.

It's our responsibility to organise a return satchel for the set top box.

If you like, I can chase up the return satchel.

When you get the chance, can you send us a PM with your details? I need your full name, DOB and account number.

I won't be able to respond right away but leave your details with us and we'll follow up as soon as we can.