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"Start from the beginning" option missing on Optus Sport Xbox App

Rychi

I have been frustrated a few times when watching EPL or CL on the Optus Sport Xbox App due to the fact that with a live stream it seems the option to "Start from the beginning" is missing? Is this function being added in the near future?

 

It does exist on the Android app. It would also be handy to have a skip to start of actual play or a more accurate fast forward option. 

Re: "Start from the beginning" option missing on Optus Sport Xbox App

Ev_

Hi @Rychi, just to clarify is this only occurring for matches being broadcast live?  I'd recommend logging a case with our tech team as detailed here so we can be across this and investigate it further

 

 

Re: "Start from the beginning" option missing on Optus Sport Xbox App

Rychi

Hi EV,

 

Yes just with Live matches. On demand will start from beginning but also give option to resume or start again. 

 

Will log it with the tech team then. Has been an issue the whole time. 

Re: "Start from the beginning" option missing on Optus Sport Xbox App

Dan_C

@Rychie, I've sent an email to one of our TV & Content teams.


I've asked if the feature should be available on Xbox & If it's not - do we have plans to implement feature. 


Once I've received more information, I'll post back to this thread. 

 


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Re: "Start from the beginning" option missing on Optus Sport Xbox App

Dan_C

@Rychi, the start from beginning is available on Xbox.

 

Our team have tested the device and it's working as intended. If you do run into any issues, please shout out. 
 


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We’re currently performing upgrades to the Yes Crowd platform.

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Re: "Start from the beginning" option missing on Optus Sport Xbox App

Rychi

Cheers Dan

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Re: "Start from the beginning" option missing on Optus Sport Xbox App

Rychi

Hi Dan,

 

Didn't see your second reply. The function works fine for on demand matches but it doesn't seem to give me the option to start from beginning when starting up a "Live" match. That's the issue as will spoil the score if I don't move it back to the start. 

Re: "Start from the beginning" option missing on Optus Sport Xbox App

Dan_C

Ah, I see! Okay, I'll feed that back to the team.

 

I'll update you again here. 


__________________________________________________________________________


We’re currently performing upgrades to the Yes Crowd platform.

Please be mindful that moderator responses may be delayed until the upgrade is complete. We apologise for any inconvenience during this time.

***Please note I am not currently with the Yes Crowd team.***

This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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