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Occasional Contributor Rychi
Occasional Contributor

"Start from the beginning" option missing on Optus Sport Xbox App

I have been frustrated a few times when watching EPL or CL on the Optus Sport Xbox App due to the fact that with a live stream it seems the option to "Start from the beginning" is missing? Is this function being added in the near future?

 

It does exist on the Android app. It would also be handy to have a skip to start of actual play or a more accurate fast forward option. 

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Moderator Ev_
Moderator

Re: "Start from the beginning" option missing on Optus Sport Xbox App

Hi @Rychi, just to clarify is this only occurring for matches being broadcast live?  I'd recommend logging a case with our tech team as detailed here so we can be across this and investigate it further

 

 

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Occasional Contributor Rychi
Occasional Contributor

Re: "Start from the beginning" option missing on Optus Sport Xbox App

Hi EV,

 

Yes just with Live matches. On demand will start from beginning but also give option to resume or start again. 

 

Will log it with the tech team then. Has been an issue the whole time. 

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Online Community Manager
Online Community Manager

Re: "Start from the beginning" option missing on Optus Sport Xbox App

@Rychie, I've sent an email to one of our TV & Content teams.


I've asked if the feature should be available on Xbox & If it's not - do we have plans to implement feature. 


Once I've received more information, I'll post back to this thread. 

 

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Online Community Manager
Online Community Manager

Re: "Start from the beginning" option missing on Optus Sport Xbox App

@Rychi, the start from beginning is available on Xbox.

 

Our team have tested the device and it's working as intended. If you do run into any issues, please shout out. 
 

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Occasional Contributor Rychi
Occasional Contributor

Re: "Start from the beginning" option missing on Optus Sport Xbox App

Cheers Dan

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Occasional Contributor Rychi
Occasional Contributor

Re: "Start from the beginning" option missing on Optus Sport Xbox App

Hi Dan,

 

Didn't see your second reply. The function works fine for on demand matches but it doesn't seem to give me the option to start from beginning when starting up a "Live" match. That's the issue as will spoil the score if I don't move it back to the start. 

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Online Community Manager
Online Community Manager

Re: "Start from the beginning" option missing on Optus Sport Xbox App

Ah, I see! Okay, I'll feed that back to the team.

 

I'll update you again here. 

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