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Yes Crowd will close and be redirected to Help & Support on the 1st November 2021. Thank you to every member who has made this community such a helpful and supportive place for customers and staff to interact to help serve along with improve our products and services. You will be missed.

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optus sport apple tv

I have purchased optus sport for $14.99 through the app store. I have the receipt. When I log into Optus sport, it is all still locked content. Any ideas how to fix?

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Re: optus sport apple tv

Hey @Rosey87 - thanks for getting in touch. Can you please try the following steps?


1. Please update your Optus Sport app to the latest version.

2. Please force close your Optus Sport App.

2. Open the application.

3. Attempt to play a piece of content to bring up the upgrade purchase screen.

4. If the content does not play select ‘Restore Purchase’ in the top right of the screen. This step may ask you to enter your iTunes credentials. Please note, you will not be double charged on iTunes.

5. This will restore your subscription and you will now be able to access your premium content.


If you're still experiencing issues, let us know. 

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